Terms of service

Terms and Conditions

This website (www.atelieraicho.com) is operated by Aicho Limited (Company No. 16295157) ("we", "us", and "our"). Our registered office is located at 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE. Please note this address is not for returns or customer correspondence.

Please read these Terms and Conditions carefully. By using the website or ordering a product from it, you are agreeing to these Terms and Conditions. If you do not accept these Terms, you should not use the website or purchase any products. We reserve the right to update or change these Terms at any time. Continued use of the site following any changes indicates your acceptance of those changes.

Product Terms

Some products may be subject to additional terms, disclaimers, or notices that are displayed on their product pages ("Additional Terms"). By ordering a product, you accept any such Additional Terms that apply.

Pricing and Product Information

Prices listed on the website are subject to change without notice. The price at checkout is the final price, although we reserve the right to correct errors in pricing or product information and cancel orders placed at incorrect prices. Prices are shown in the local currency based on your location. Local taxes and duties may be applied at checkout or upon delivery.

We are not currently VAT registered, so no VAT is charged on our products.

Payment

Payments must be made at the time of ordering using the available payment methods listed on our site. You agree that all payment information provided is accurate and authorised. You are responsible for any duties, customs, or taxes applicable to your order.

Delivery

We ship to most countries. Products are shipped to the address provided at checkout. Any delivery dates provided are estimates and not guaranteed. We are not liable for delays beyond our control, including customs clearance or third-party courier issues. If an item is returned to us due to failed delivery, you may be refunded minus shipping and handling costs. We are not responsible for lost packages when a no-signature delivery is requested.

Order Cancellations and Modifications

Orders cannot be changed or cancelled once placed unless we approve the request. We reserve the right to cancel any order at our discretion and will refund any amount paid.

Liability

To the fullest extent permitted by law, we disclaim all warranties and guarantees, including but not limited to warranties of merchantability or fitness for a particular purpose. Nothing in these Terms limits your statutory rights under UK consumer law. Our total liability is limited to the purchase price of the product. We will not be liable for any indirect or consequential losses.

Product Disclaimer

We take care to ensure all our products meet applicable safety standards, including UKCA compliance. However, by purchasing our products, you agree to use them only as intended and in accordance with all product instructions and warnings.

To the extent permitted by law, Aicho Limited is not liable for any loss or injury resulting from misuse, unauthorised modifications, or failure to follow care instructions provided with the product. This does not affect your statutory rights under UK consumer protection law.

Products Damaged in Transit

If you believe an item has been damaged in transit, you must contact us within 7 days of delivery. Claims made after this period may not be accepted. We may request evidence (e.g. photos) to process the claim.

Returns and Refunds

Returns are accepted in accordance with our [Return Policy]. We reserve the right to refuse returns that breach our policy, particularly in cases of suspected misuse.

Intellectual Property

All content on this site, including images, designs, and logos, is owned or licensed by Aicho Limited and is protected by intellectual property laws. You may not use, reproduce, or modify any content without our written permission.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of these websites.

User-Generated Content

If you tag @aicho or @atelieraicho on social media or submit content that includes our products, you grant us a royalty-free, worldwide licence to use and share that content for promotional purposes. You confirm that you have all necessary rights and permissions to grant this licence.

Gifting or PR Items

If you accept a gifted item or use a gifting code, you agree to disclose this by tagging any content with #ad. You also grant Aicho the right to use any such content for promotional use. We reserve the right to share or remove such content as needed.

Privacy

Your personal data is processed in accordance with our [Privacy Policy]. While we take reasonable steps to secure your data, we cannot guarantee full security over the internet.

Indemnity

You agree to indemnify Aicho Limited for any losses, damages, or legal costs arising from your breach of these Terms or misuse of the website.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from them shall be subject to the non-exclusive jurisdiction of the courts of England.

Changes to These Terms

We may update these Terms from time to time. Continued use of the website following updates means you accept the revised Terms.

Contact

If you have questions about these Terms, please contact us at: team@atelieraicho.com

Last updated: July 5, 2025